Frequently Asked Questions
Here are some of your frequently asked questions.
How It Works
You can choose between a tailor made Package or you can Choose Your Own Meals from our menu. Place a order, set up your account then sit back and we will get cooking for you.
fitchef is a weekly subscription service. There is no minimum time you must subscribe for so you can place a one off order if you like.
Yes our minimum order is £40.
You have to order by Sunday at midnight the week before you want to receive your delivery.
All our meals have been shelf life tested to ensure we can put an accurate ‘use by’ date on the food. When stored properly they last the full week in the fridge.
Yes the meals can be frozen although we recommend eating them fresh
The meals can keep in the freezer for up to 3 months.
We recommend thoroughly defrosting the meals then following the heating instructions. Ensure the meals is hot before serving!
We calculate the macros based on the weight of each ingredient that goes into the final meal. We have a spreadsheet where we input the weights and the calories and macros are calculated.
All sauces are included in the macros and calories.
Our menu changes every 3-4 months so it is fairly seasonal. If you are ordering a Package then the menu changes every 2-3 weeks.
Allergies and Food Dislikes
You can tell us about food allergies when you check out and from your account. You can also email us at firstname.lastname@example.org
You can tell us about foods you don’t like to eat at checkout and from your account. You can also email us at email@example.com
We can cater to most allergies. We take extra care for people with allergies so please get in touch with us to let us know your requirements. Email firstname.lastname@example.org
Yes we can make our product with Halal meat. Please let us know if this is something you require in the notes section on your order or email us at email@example.com
All allergens are in bold on the product pages and on the sleeve of the products.
We have taken great care to be as environmentally friendly as possible and reduce our use of single use plastics. Our first priority is to ensure that the food gets delivered to the customer undamaged by the couriers.
Our trays use 95% less plastic than a traditional ready meal trays and the filler that protects the meals in the boxes is water soluble.
Delivery is once per week, on Sundays so you have food ready for the week ahead.
fitchef can deliver Nationwide for mainland UK addresses. This does not include Northern Ireland and some of the outer areas of Scotland
For packages, delivery is included in the price. For people who choose their own meals delivery is TBC.
We use insulated boxes and ice packs to keep the food cold in transit. The food can stay cool for up to 48 hrs and is delivered within 24hrs so it is nice and cool on delivery.
My account and subscriptions
Yes you can order a mixture either on the same order or in a separate order.
You have to cancel and place a new order.
Yes you can swap products in your subscription from your account. You need to do it before the deadline of Sunday at midnight.
Yes you can pause, cancel or swap your order as long as you do it before the deadline has passed.
You can pause your subscription from your Account
Please use the reset password function from the account login area. If you still can’t access your account please email firstname.lastname@example.org